Returns & Refunds

At Dritonline, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns & Refunds policy below:

1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition and packaging, unused, and with all tags attached.

2. Non-Returnable Items
Certain items are not eligible for return, including:

  • Customized or personalized products
  • Sale or clearance items (unless defective)

3. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call +852 5403 5889 to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once your return is authorized, we will provide you with instructions on how to return the item.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card provider to process the refund.

6. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue, which may include a replacement or full refund.

8. Questions?
If you have any questions about our Returns & Refunds policy or need assistance with a return, please don’t hesitate to contact us.

Thank you for shopping with Dritonline! We appreciate your business and are committed to ensuring your satisfaction.

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